All items within the United Kingdom and Europe are shipped through Royal Mail. For orders for the USA and Rest of World orders are shipped through DHL. Denude are not responsible for items lost in shipment, nor when items are delivered via tracking but item is not found by recipient - please ensure you note the correct address on your delivery details. Once the item has left our office, it is in the hands of the delivery company and all following action will need to be taken with their facilities.
Once your item has been dispatched from our office, we will notify you of this and provide you with a tracking number. Shipping times may vary due to the postal service you select and for some international customers tax or customs charges may occur. For these international orders, you will be charged depending on where your order is being shipped to. Denude are not responsible for these costs and if you decide to refuse this payment, you are responsible with the delivery company to organise the return to Denude, paying for the original shipping charges, any duties, taxes and/or customs charges that may occur (on the original and return shipments), plus the cost of returning the package.
Denude will ensure your product/s is wrapped in only recyclable paper, and will be delivered in the most environmentally conscious and considered way. If you would like to discuss our reduction of waste policy, or how you would best like your item packed, please email us at firstname.lastname@example.org. If your item is a gift or for a select occasion you can add a note to your order details or send us an email, and we will insert a numbered Denude card.
If you would like to return an item please contact info@denudemagazine within 14 days of receiving your order, please quote your order number so that we are able to provide you with a return reference and return address.
As the buyer, you are responsible for shipping your return within 7 days of receiving the return details Denude provide to you. If it falls outside of this 7 day period, we have the right to refuse your refund request.
TERMS OF RETURN
Original shipping charges of product/s are non-refundable.
Full price items that are new and not vintage must have the original tag/s attached onto the item or accessory as originally disclosed and dispatched.
Clothing can not have been worn and must be in fit condition to be resold. If item is not in this condition, Denude have the right to refuse your refund.
Shoes must be returned unworn and in their original condition, wrapped in the paper and the box provided upon the order - with shoe bag and stiffeners if applicable.
Swimwear and lingerie must be unworn, unwashed and with the hygiene strip and original tags attached.
Jewellery and accessories must be returned unworn and in the original packaging.
Vintage items are at all times final sale. These items are carefully selected so please note before buying that they will often have signs of wear, which Denude believes adds to the character of the item. Please view product photographs carefully and read descriptions of the item to ensure the item is best communicated to you. Defects will be listed on the product page.
Sale items are able to be returned if discount is below 40% original item price.
As the buyer you are responsible for the cost of shipping items back to us. Denude is not responsible for any return shipping costs or customs and duties reimbursement. We recommend you send back any returns using a signed for postal service - as to ensure we can refund you as soon as possible.
Once we have received your return, it will be processed within three days. Please allow 7 days from the date of your return being processed for the refund to credit your original method of payment.
Denude reserves the right to refuse any returns which do not meet our return policy requirements. Denude does not accept exchange requests, if you are wanting the same item refunded in a different size, please place a new order alongside your refund - we will do our best to accomodate you.
Please do not hesistate to contact us at email@example.com if you are unable to find a product or a product size.